Terms and Conditions

By accessing, downloading, installing, or using the RIVIO Partner mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must immediately discontinue use of the application and delete it from your device.

These terms are mandatory and cannot be waived. Your continued use of the application constitutes your acceptance of any modifications to these terms.

Security is our top priority. Any attempt to compromise, breach, or interfere with the security of the RIVIO application, its servers, databases, or infrastructure is strictly prohibited and will result in immediate legal action.

You agree NOT to:

• Attempt to hack, breach, or gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the application
• Introduce viruses, malware, or any harmful code
• Interfere with or disrupt the app's functionality or security measures
• Attempt to manipulate payment systems, wallet balances, or transaction records
• Create fake accounts, duplicate accounts, or engage in fraudulent activities
• Use automated scripts, bots, or tools to interact with the application
• Share your account credentials or allow unauthorized access to your account

Violation of these security terms will result in:

• Immediate account suspension or termination
• Legal action and prosecution to the fullest extent of the law
• Reporting to relevant law enforcement authorities
• Pursuit of damages and recovery of costs

As a partner using the RIVIO platform, you agree to:

All payments and settlements are processed securely. You agree to:

Fraudulent payment activities, including manipulation of earnings or settlements, will result in immediate account termination, legal action, and reporting to relevant authorities.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your phone number, email address, and OTP codes. You agree to:

• Keep your login credentials (phone number, OTP codes) secure and confidential
• Never share your OTP codes or account access with anyone
• Notify us immediately of any unauthorized access or suspicious activity
• Use available security features and keep your device secure
• Log out from shared or public devices after use

RIVIO is not liable for any loss or damage resulting from unauthorized access to your account due to your failure to maintain security, including but not limited to financial losses, data breaches, or fraudulent transactions.

The RIVIO application, including its design, code, logos, trademarks, and content, is the exclusive property of RIVIO and is protected by copyright, trademark, and other intellectual property laws. Copyright registered © 2026 RIVIO.

You may not copy, modify, distribute, sell, or lease any part of the application without explicit written permission. Unauthorized use of our intellectual property will result in legal action.

RIVIO reserves the right to:

• Modify, suspend, or discontinue any feature or service at any time
• Update the application with new features, improvements, or changes
• Perform maintenance that may temporarily affect service availability
• Change pricing structures, commission rates, or settlement terms with prior notice
• Update terms and conditions, privacy policy, or other policies

We will provide reasonable notice of significant changes that affect your use of the platform. Continued use after changes constitutes acceptance of the updated terms.

To the maximum extent permitted by law, RIVIO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data, information, or business records
• Service interruptions, downtime, or technical failures
• Delays in settlements or payment processing
• User disputes, complaints, or negative reviews

Our total liability for any claims arising from your use of the application shall not exceed the amount you earned through the platform in the 12 months preceding the claim.

You acknowledge that RIVIO is a technology platform facilitating business management and payments, and we are not responsible for the quality of your facilities, user satisfaction, or business operations beyond the platform's functionality.

We reserve the right to suspend or terminate your account immediately, without prior notice, if you:

• Violate these Terms and Conditions or our Privacy Policy
• Engage in fraudulent, illegal, or prohibited activities
• Compromise the security of the application or other users' accounts
• Provide false, inaccurate, or misleading information
• Fail to maintain quality standards or violate user trust
• Manipulate earnings, transactions, or payment systems

Upon Termination:

• Your right to use the application will cease immediately
• You will lose access to your account, dashboard, and all business listings
• All pending settlements will be processed subject to verification and applicable laws
• Your business listings will be removed from public view

In case of disputes or disagreements:

• Contact our support team first to resolve issues amicably
• Provide detailed information and documentation to support your claim
• Allow reasonable time (up to 30 days) for investigation and resolution
• Disputes regarding earnings or settlements must be reported within 30 days

If disputes cannot be resolved through support, they will be subject to binding arbitration or the jurisdiction of courts as specified in our agreement, in accordance with applicable laws.

We may update these Terms and Conditions from time to time. We will notify you of material changes by:

• Posting the updated terms in the app with a new "Last updated" date
• Sending in-app notifications for significant changes
• Email notification for major policy changes

Your continued use of the application after changes become effective constitutes acceptance of the updated Terms and Conditions. If you do not agree to the changes, you must discontinue use of the application.